Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Warwick Hospital
2023-02-21
Person
5
5
0
Review of A & E
21st February 2023
Realty efficient service, I had a horse riding accident and needed several X-rays dealt with quickly and effectively and respectfully. Thanks team
Suggested improvements
Nothing
Warwick Hospital
2023-02-21
Person
3
5
0
Review of A & E
21st February 2023
While the nurses were great, the doctor barely spoke and failed to inform me what the issue was, what was causing it, what the likely future situation would be and what would happen next
I am still suffering but have no idea wht is causing it
Suggested improvements
The doctor could do with a few lessons in care and communication
Warwick Hospital
2023-02-21
Person
2
5
0
Review of A & E
21st February 2023
Didn't get tosee anyone. Shambolic
Suggested improvements
Why on earth would doctor referrals and scan appointments check in and have to wait in a busy A and E department? Why aren't there enough triage nurses?
Warwick Hospital
2023-02-21
Person
4
5
0
Review of A & E
21st February 2023
Was waiting quite a while but not as bad as I expected. When I was seen the nurses and doctors were helpful and respectful.
Suggested improvements
Some indication of how many people were before you in the queue would be good, rather than just not knowing.
Warwick Hospital
2023-02-21
Person
5
5
0
Review of A & E
21st February 2023
Lovely staff efficient
Suggested improvements
Nothing
Warwick Hospital
2023-02-21
Person
4
5
0
Review of A & E
21st February 2023
I was in and out of the facility within an hour with the complaint resolved
Suggested improvements
Better signage for the minor injuries unit
Warwick Hospital
2023-02-21
Person
4
5
0
Review of A & E
21st February 2023
Good service when it arrived in minor injuries but the wait time was far too long
Suggested improvements
Speed up on the bureaucracy before next patient is seen
Warwick Hospital
2023-02-21
Person
4
5
0
Review of A & E
21st February 2023
I was seen very quickly after a car accident and treated very well by both the hospital staff and the ambulance crew.
Suggested improvements
Nothing
Warwick Hospital
2023-02-21
Person
4
5
0
Review of A & E
21st February 2023
All staff were professional and caring
Suggested improvements
Nothing
Warwick Hospital
2023-02-21
Person
2
5
0
Review of A & E
21st February 2023
Staff were blunt, bordering on unkind. I’d been advised to attend A&E by NHS111 but when I turned up the receptionist behaved as if I was an inconvenience. I had a broken foot but she told me to walk around the building to minor injuries.
When I was seen by the nurse there I asked whether I could drive and he wouldn’t give me a clear answer. I asked how I would get home (I live alone and had driven myself in) and he said ‘that’s not for me to say’.
I noted that my discharge notes say I was released home/to the care of family. This isn’t true. He knew I was alone and had no idea how I was going to get home.
When a different nurse called for the virtual fracture clinic she seemed in a rush to get me off the phone. I still have questions about what I’m able to do and this matters as I live alone. Overall I was left feeling uncared for and unimportant. I’m still worried about whether I am doing the right things to heal my fracture.
Suggested improvements
More empathy. More listening. Offers of help with a chair and porter rather than forcing me to walk around on a broken foot and then - ironically - giving me instructions not to walk or drive at all with no recommendation of alternatives.
What do you do with other injured people who drive in but can’t drive home? I felt like a number, not a person.
